Frequently Asked Questions

Q: How can I get a free scoop of solstice star dust?

A: All order $50 CAD before taxes and shipping get a small scoop of stardust. If you'd like to purchase a scoop on it's own click here. 

 

Q: Do you offer custom jewelry orders?

A: Yes! You can submit your requests here in this google. We open up customs only a few times per year usually around fall-Christmas season.  form: https://docs.google.com/forms/d/e/1FAIpQLSegjx5yrFcph3c2WyrFgqZY3M8jl69Je8kLTXCLtc5GCO37wg/viewform

 

Q: What's your return policy?

A: Please refer to our shop policies page to see the full return policy here.

 

Q: What is your order processing time/how long does it take for orders to ship?

A: Order processing time is 5-15 business days (Mon-Fri). Processing time is the amount of time it takes us to prepare your order before its shipped

 

Q: Can I change my shipping address once my order is placed?

A: No, please double check your shipping address is correct before placing/finalizing your order.

Unfortunately we cant change due to us printing out your invoices and it gets super confusing on our end when a whole bunch of folks change addresses. 

 

Q: How much is shipping?

A: $16 CAD flat rate shipping fee within Canada and $12 USD flat rate shipping fee within the US. Free shipping on all orders $200 before taxes. All orders will receive a tracking number sent to your email.

 

Q: What is the best way to contact you with questions/concerns?

A: Email charlie.earthstarhealingco@gmail.com, Contact Us Form (top of site) or the Shopify chat box (bottom right corner). We try our best to answer all messages within 24-48 hrs. If you message on social media we may not respond as it's monitored for order information and questions.

 

Q: Do you ship Internationally?

A: No, at the moment we don't. We only ship within Canada and the US.

  

Q: Where are you located?

A: We are located in Southern Ontario, Canada. We offer both shipping all across Canada and the US. We have flat rate shipping options for both countries. We also offer local pick up in London ON, if you would like to come and get your order to save on shipping. We also offer local delivery on all orders $25+ within the London ON radius.

 

Q: Do you have an in person store front?

A: No, at this time we are only an online business and I run the little shop from my home! However, we do a lot of in person events such as markets, festivals + more. Check out our market schedule to shop in person or see the artisans carrying our product! https://earthstarhealingcollective.com/pages/where-you-can-find-us

 

Q: How do I start a paid open box?

A: Here's the steps:

1) Add your items to your cart

2) Choose any pick up or shipping option,

3) Type in the discount code box: OPENBOX

4) We will leave your order(s) on our open box shelves here until you are ready to ship out

5) When you're ready to ship out your orders use code: CLOSEBOX

 

Q: How do I pay my live sale order(s)?

A: After the live sale on Instagram, please send us the following info:

1. Find your listing by either: A) Go to live adoption listings page or B) Search your username in the search bar
2. Add listing to your cart
3. Feel free to add anything else from the website to package together!
4. Checkout like usual

We will include a page with your live adoption claims with the rest of your parcel/package. Listings are due within 48 hrs of receiving. After the 48 hrs your listing will be deleted and items go back onto the shelf. Please be mindful and respectful of these boundaries.